Frequently Asked Questions

Welcome to the Penguin Random House Frequently Asked Questions page. You will find the most frequently asked questions regarding our books, our authors, and personal orders addressed in the categories below. For support related to a retail or promotional order for your business, please contact our Customer Service team at customerservice@penguinrandomhouse.com.
  • Some authors have email addresses, contact forms, or publicity addresses on their personal websites, which we may link to on the author's detail page. You may also write to an author in care of their publicity department, using the following address formats:
    For Random House authors, including Knopf Doubleday and Crown:
    [Author's Name]
    c/o [Imprint Name] Publicity Department
    1745 Broadway
    New York, NY 10019

    For Penguin Adult authors:
    [Author's Name]
    Penguin Group
    c/o [Imprint Name] Publicity
    375 Hudson St
    New York, NY 10014

    For Penguin Young Readers authors:
    [Author's Name]
    Penguin Group
    c/o [Imprint Name] Publicity
    345 Hudson St
    New York, NY 10014

    If you are unsure where to send your letter, please email consumerservices@penguinrandomhouse.com with the title of the book and author's name and we will confirm the proper address.

  • You may view all public events on an author's detail page.

  • You may find featured speakers, topics, and booking information at our Penguin Random House Speakers Bureau site.

  • If an author has a website, the link will be available on the author's detail page. To find an author's detail page, please enter the author's name in the search toolbar or click on an author's name on any book detail page.

  • No, once your order has been confirmed and you receive your order number we cannot cancel or make changes to any part of the order. Please review your shipping address details, item details (including title, quantity, and estimated ship date), and shipping method prior to entering your credit card information and confirming your order.

  • - In-stock items will ship within 2-3 business days of your order being placed
    - Preordered titles will ship on or within 2-3 business days of their on-sale date (listed in your cart)
    - Backordered titles will ship when available; however, if the title does not become available within 90 days, that portion of your order will be canceled.

    An exception to this is made for in-stock items ordered with an expedited transit method (UPS 2nd Day or Next Day Service). If your order for an in-stock item includes expedited transit and is placed before noon EST, your order will ship the same day. If your order for an in-stock item including expedited transit is placed after noon EST, it will ship the next business day.

    Business days for processing orders are Monday - Friday, excluding holidays.

  • For more information about ordering examination and desk copies, for college or university courses (including graduate level programs), please visit here for Random House desk copies and here for Penguin desk copies.

    For more information about ordering examination copies for high school courses, visit here for Random House examination copies and here for Penguin examination copies.

  • Our New Account Department processes applications for wholesale distributor, retail bookseller, and promotional giveaway accounts. For more information, including terms, conditions, and to request a new account application, please contact a New Account representative. You may reach a representative by email at newaccount@penguinrandomhouse.com or by phone at 866-761-6685. If you choose email, please include your full name and your business name, address, and contact telephone number.

  • Penguin Random House does not accept unsolicited submissions, proposals, manuscripts, illustrations, artwork, or submission queries at this time. This includes submission of work previously published elsewhere. We are also unable to provide draft support, translation, or ghostwriters for aspiring authors.

    If you would like to have your work or manuscript considered for publication by a major book publisher, we recommend that you work with an established literary agent. Each agency has manuscript submission guidelines.

    You may wish to refer to The Literary MarketPlace (the LMP), a reference guide that contains a listing of literary agencies. It can be found in most libraries. Another excellent source is The Writer's Market, which you should be able to find in a local bookstore or library. You can also visit their website.
    DAW accepts unsolicited submissions of science fiction and fantasy novels. We do not publish short stories, short story collections, novellas, or poetry. The average length of the novels we publish varies, but is almost never fewer than 80,000 words. For additional requirements for DAW, please view the submission page here.
    Schwartz & Wade also accepts submissions directly from authors. Schwartz & Wade publishes about 15 to 20 books a year, mostly picture books, as well as middle grade and young adult fiction, non-traditional nonfiction, and graphic novels.

    Submission process Schwartz & Wade: accepts unsolicted picture book manuscripts and proposals for longer books. However, we advise that you first take a look at a selection of our books to make sure that your submission is a good fit for our small imprint. All submissions may be sent to: Schwartz & Wade Books, Submissions Editor, 1745 Broadway, 10-4, New York, New York 10019.

    To review titles currently published under the Schwartz & Wade imprint, please visit here.

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